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OUR SERVICES
General Management
Project Management
Legislative Management
 
Operation Management
Maintenance Management
Emergency Services
 
Public Sector Accounting
Privately Owned Utility Accounting
 
Billing & Collection Services
Meter Reading Services
Information Services

Customer Service and Administrative Support


Customer Billing and Collections Services

Professional General Management Services, Inc. understands that customer service is top priority and we are proud of our achievements in providing superior customer service. Personal contact with our utility customers is much more than just rendering water bills and receiving payments. Customer service is the centerpiece of every activity we perform.

We all know the value of rendering accurate water bills. After all, we pay utility bills, too. But more, our office staff takes great pride in providing meaningful assistance to each utility customer. To the extent the utility’s governing rules or policies allow, our staff is trained to graciously work with individual customers who have special requirements, and to take positive action when so necessary.

Meter Reading Services

Monthly meter reading is probably the most important routine task of any utility provider. The need for timely, accurate readings cannot be overstated. This is the first activity relating to the utility’s cash flow. Our meter reading personnel report directly to the customer billing services department. This direct communication allows for accuracy checks before the bills are rendered.

In addition, our meter readers serve as first line operators in the distribution and collection systems. This monthly visual inspection of each service connection facilitates prompt, planned corrective action to issues such as small system leaks, unauthorized water use and cross connection control. As with all PGMS, Inc. field personnel, meter readers are uniformed and work from clearly marked service trucks.

Information Services

Information Services personnel are well acquainted with all utility related activities and this enhances our ability to provide accurate, up to date system information to an inquiring customer or the regulating community. Information requests are handled in a prompt fashion. Requests for information submitted under the provisions of the Texas Freedom of Information Act are coordinated with legal guidance and in full compliance with a customers lawful right to know.


LOCATION
Corporate Headquarters:
26550 Ranch Road 12, Suite 1
Dripping Springs, TX 78620-4903

WATER EMERGENCIES
24 hours: 866-643-3472

BUSINESS HOURS
9 am - 5pm   |   Monday - Friday
CONTACT US
phone: (512) 894-3322
toll free: (866) 643-3472
fax: (512) 858-1414
email: [javascript protected email address]
Privacy Policy

Professional General Management Services, Inc. dba PGMS, Inc. is a water utility management company incorporated in the State of Texas for the purpose of managing municipal utility districts, water supply corporations, and private water companies. PGMS provides contract management  operations, maintenance, emergency services, meter reading, accounting, and billing & collection of water accounts for such entities.

 

Privacy Statement:

All personally-identifiable information gathered on this website is used strictly for the purposes of servicing your account, giving you credit for payment on your water utility account, subscribing you to a newsletter that you request, or other customer-related services that you request.

Except as required by the Texas Open Records Act or as otherwise required by law, your information will not be released to third parties.

 

Returns & Refunds Policy:

Except in the case of an incorrectly functioning water meter, it is our policy to not give refunds for water that has been consumed. 

 

Delivery Method & Timing:

Water is delivered to customer accounts through water meters after the customer's application has been approved.

 

Your Credit Card Statement

If you use our online payment system, your credit card statement will list the name of your water utility, for example, "Goldenwood West Water Supply Corporation" or PGMS, Inc. This is the DBA for your water utility system because PGMS is the Operator of Record.

 

PGMS is the operator of record for the following water utility systems:

  • Blanco River Ranch Subdivision
  • Bluebonnet Rural Water Supply Corporation
  • Briarwood - Woodlands Subdivision
  • Cade Lakes Water Supply Corporation
  • Capstone Ranch Subdivision
  • Central Washington County Water Supply Corporation
  • Channel Oaks Subdivision
  • Colonial Place Subdivision
  • Forest Glen Water System
  • Goldenwood West Water Supply Corporation
  • La Ventana Subdivision
  • Oak Forest Water Supply Corporation
  • Rebecca Creek Municipal Utility District
  • Skyline Ranch Water Supply Corporation
  • Stonewall Water Control and Improvement District
  • Vista Del Rio Water System
  • Wood Island Cooperative
  • City of Dripping Springs
  • Mystic Oaks Water Cooperative
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