General Management
Project Management
Legislative Management
Operation Management
Maintenance Management
Emergency Services
Public Sector Accounting
Privately Owned Utility Accounting
Billing & Collection Services
Meter Reading Services
Information Services

Water & Wastewater Operations Services

Operations Management Services

Our certified field operators understand very well that routine utility operation is seldom routine. Water and wastewater operations is a skill that requires requisite training, years of experience, up to date technologies and proper tools and equipment.

Each utility managed by PGMS, Inc. is assigned a Chief Operator. This position is responsible for efficient, compliant ongoing water and wastewater operations. To achieve this goal, the chief operator is authorized to use all available resources to make it happen. Management and support staff are there to ensure the chief operator has those required resources.

Maintenance Management Services

Professional General Management Services, Inc. is keenly aware of costs associated with water and wastewater utility infrastructure. Capital improvements needed to provide water and wastewater utility services are supposed to have a useful life of decades. Useful life can be realized only with ongoing proper care and timely predictive maintenance. Our maintenance management services program has been carefully designed to ensure capital assets continue to perform for the designed useful life, and beyond.

Our program involves providing qualified, trained, well equipped field service technicians with support services to get the job done right. Computerized record keeping is used to generate up to date reports on every moving part in the utility system. This alerts our technicians to key maintenance scheduling tasks and allows us to locate critical replacement parts as they may be needed. Down time for any water utility provider should never be an acceptable option.

Emergency Services

Each system managed by PGMS, Inc. is assigned an Emergency Services Officer. The sole responsibility of this position is to assess risk of potential emergency conditions and to take steps to address and mitigate those risks now, before they occur. First, second and third line support for emergency response are standing by 365 days every year.

Corporate Headquarters:
26550 Ranch Road 12, Suite 1
Dripping Springs, TX 78620-4903

24 hours: 866-643-3472

9 am - 5pm   |   Monday - Friday
phone: (512) 894-3322
toll free: (866) 643-3472
fax: (512) 858-1414
email: [javascript protected email address]
Privacy Policy

Professional General Management Services, Inc. dba PGMS, Inc. is a water utility management company incorporated in the State of Texas for the purpose of managing municipal utility districts, water supply corporations, and private water companies. PGMS provides contract management  operations, maintenance, emergency services, meter reading, accounting, and billing & collection of water accounts for such entities.


Privacy Statement:

All personally-identifiable information gathered on this website is used strictly for the purposes of servicing your account, giving you credit for payment on your water utility account, subscribing you to a newsletter that you request, or other customer-related services that you request.

Except as required by the Texas Open Records Act or as otherwise required by law, your information will not be released to third parties.


Returns & Refunds Policy:

Except in the case of an incorrectly functioning water meter, it is our policy to not give refunds for water that has been consumed. 


Delivery Method & Timing:

Water is delivered to customer accounts through water meters after the customer's application has been approved.


Your Credit Card Statement

If you use our online payment system, your credit card statement will list the name of your water utility, for example, "Goldenwood West Water Supply Corporation" or PGMS, Inc. This is the DBA for your water utility system because PGMS is the Operator of Record.


PGMS is the operator of record for the following water utility systems:

  • Blanco River Ranch Subdivision
  • Bluebonnet Rural Water Supply Corporation
  • Briarwood - Woodlands Subdivision
  • Cade Lakes Water Supply Corporation
  • Capstone Ranch Subdivision
  • Central Washington County Water Supply Corporation
  • Channel Oaks Subdivision
  • Colonial Place Subdivision
  • Forest Glen Water System
  • Goldenwood West Water Supply Corporation
  • La Ventana Subdivision
  • Oak Forest Water Supply Corporation
  • Rebecca Creek Municipal Utility District
  • Skyline Ranch Water Supply Corporation
  • Stonewall Water Control and Improvement District
  • Vista Del Rio Water System
  • Wood Island Cooperative
  • City of Dripping Springs
  • Mystic Oaks Water Cooperative
  • SSL